Customer Relations Officer / Concierge

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RMA CONTRACTS PTE. LTD.
Northwest
SGD 60,000 - 80,000
Be among the first applicants.
4 days ago
Job description

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations.

The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

  • Provide on-site support to various teams within the organization.
  • Provide on-site frontline concierge service.
  • Provide on-site support for room and AV/IT systems management.
  • Support with the provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
  • Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
  • Manage the daily operations of the gym, including timely follow-ups on any maintenance works required for the infrastructure.
  • Provide administrative support and content to drive the monthly promotion.
  • Provide administrative and operational support to plan, organize, and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
  • Provide on-site wayfinding/assistance (e.g., lost-and-found) for public visitors at the Public Concierge; the proposed manpower will escalate the service requests/status inquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution.
  • Provide logistics and AV support for events organized within the three primary locations when needed.

Requirements:

  • Diploma in Business Management or relevant discipline.
  • Strong service excellence mindset.
  • Good knowledge of Microsoft Office software/applications (e.g., Excel) will be advantageous.

Other Information:

  • Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location).
  • Salary: $2,200 - $2,700.
  • Performance Bonus.
  • 14 Days Annual Leave.
  • Duration: 4+5 years contract.
  • Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subject to team lead).
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