Customer Relations Officer

Responsibilities:

• Responsible for daily operations of the information counter, attend to customer enquiries, and assist with the shopping mall’s promotions and redemptions.
• Handle face-to-face and phone calls feedback.
• Raise work orders whenever tenants request technical assistance.
• Handle daily redemption and settlement of Marina Square Gift Voucher (MSGV) for credit card reward program.
• Perform mall gift voucher sales transactions and responsible for reconciliation of daily sales takings.

Requirements:

• Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder.
• 1 year experience in frontline customer service or hospitality industry preferred.
• Good oral and written communications skills.
• Passion for customer service and possess good customer handling skills.
• Friendly and has a nice personality.
• Able to work shifts, weekends, and Public Holidays.