Customer Quality and QMS Engineer

Air Liquide Singapore

Headquartered in Paris, France, Air Liquide Singapore Private Limited (ALSg) is the largest and leading industrial gas company in South-east Asia. ALSg employs 800 people recognized for their high level of expertise to provide gases, equipment, services and packaged solutions to support the requirements of the Singapore manufacturing industry. With assets of more than S$1 billion, ALSg operates the largest network of air separation plants and gas production facilities dedicated to serving the different industries in Singapore. Strategically located on more than 20 sites in Singapore, our complete range of gases, which are produced under stringent quality control, are used in a wide variety of applications.

About Business Line

Air Liquide Singapore

Work Location

• Jurong East, Singapore

How Will You Be Contributing to Our Success?

The Customer Quality and QMS Engineer serves as the primary liaison for resolving customer quality concerns. This role involves engaging with all management levels, ensuring compliance with customer specifications, and managing quality issues between customers and suppliers. You will implement global technical standards and lead production quality initiatives to meet customer requirements.

• Serve as the primary contact for customers on quality-related tasks, audits, and incidents.
• Lead root cause analysis and drive product quality improvements.
• Collect, analyze, and communicate customer scorecards to the Subsidiary Quality Management Representative.
• Interpret customer feedback within manufacturing sites, managing change control, material discrepancies, and product qualifications.
• Communicate business continuity requirements to the Business Risk Analysis team.
• Identify and halt non-compliant operations, ensuring corrective actions are implemented.
• Facilitate investigations for QIR/SCAR cases, ensuring timely resolution and closure.
• Resolve quality issues between customers and suppliers while tracking performance metrics for customer satisfaction.
• Define and manage Ship to Control/Out of Control expectations, reviewing SQC data for trends.
• Lead cross-functional teams to address customer concerns, applying quality methodologies such as ISO 9000, FMECA, 5-Why, and 8D.
• Implement new Quality procedures (GTs/GD/GE) and technical standards across relevant departments.
• Serve as the Quality Department's Industrial Management System (IMS) Representative, championing its effective implementation and maintenance.
• Lead and facilitate internal and global Quality Management System (QMS) audits, including Global Technology (GT) audits and self-assessments. Collaborate with stakeholders to ensure audit findings are addressed and closed out promptly and effectively.
• Proactively drive, track, and ensure the timely and effective resolution of quality issues and concerns to prevent recurrence.

Are you a MATCH?

• Bachelor's degree in Chemical, Chemistry, or Mechanical Engineering (preferred).
• At least 3 to 5 years of QMS or ISO experience in the semiconductor or gas industry.
• Good knowledge of Quality Assurance principles, including ISO 9000, FMECA, 8D, Root Cause Analysis, and data analysis.
• Excellent oral and written communication skills with a service-oriented mindset.
• Good analytical, planning, and implementation abilities.
• Understanding of quality expectations within the semiconductor industry.

Why Join Us?

Air Liquide strives to offer its employees a total rewards package that contributes to a positive work environment and supports the well-being of all our employees and team members. We are driven by our Environmental Social Governance objectives and regularly review our benefits to ensure that we’re offering you a competitive package. At Air Liquide, we listen to our employees’ expectations. We create an engaging environment, diverse and inclusive, that allows employees to grow and to thrive.

We offer a comprehensive and competitive remuneration and benefits package including:

• Base salary
• Annual bonus
• Allowances
• Life insurance/Healthcare
• Paid maternity/paternity leave
• Childcare benefits
• Flexi/Wellness benefits
• Learning opportunities
• Mobility opportunities
• Volunteering opportunities

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving past employment. Please be informed that only shortlisted candidates would be notified.**