Customer Operations Executive

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

Professional

All Job Posting Locations

Singapore, Singapore

Job Description

This role’s duties and responsibilities are as follows:

1. Develops and provides weekly, monthly & quarterly Customer Operation (CO) metrics and reports (Some examples but not limited to: business scorecard, Revenue performance against targets; Backorder; Demand and supply, Cycle count, SLOB, Open work orders; (20%)
2. Propose, develop and implement innovative software and applications to enable better data analytics. (20%)
3. Proactively identify, streamline operational problems to ensure smooth operations and compliance. (20%)
4. Act as Control lead to select order samples, coordination, and validations for Customer Operation (10%)
5. Create, maintain and coordinate approval process for department’s procedures, work instruction, SOPs, training, and other related activities as per company’s policy and up-to-date. (10%)
6. Share team’s responsibilities to support order fulfillment in assigned markets. (10%)
7. Performs other related duties as assigned by management. (10%)

Skills, Knowledge And Experience

1. University/Bachelor’s Degree or Diploma Equivalent.
2. > 3 years of related working experience in a customer service environment.
3. Experience in ERP System (SFDC and SAP) preferred.
4. Experience in data analysis, warehousing, and reporting.
5. Experience using BI tools (PowerBI) for data visualization and reporting.
6. Ability to multi-task, work under pressure to meet tight deadlines and update in a timely fashion with minimum supervision.

Great teamwork mindset and comfortable working with data for presentation and business reporting.