Customer Experience Specialist-GSI

What is the Job all about?

This job will ensure customer experience when visiting Grundfos Singapore (GSI) onsite or virtually.

You will report to the Country Director and be assigned to work in the Singapore office.

Your main responsibilities:

• Responsible for establishing and continuously improving the standard process and criteria when organizing Customer on-site or virtual visits at Grundfos Singapore.
• Accompany on-site visitors on GSI office tours as Tour Guy/Lady, conduct the professional and official introduction of Grundfos Group, and Singapore history, culture, and milestones, as well as company structure, products, solutions, and applications.
• Apply digital tools and activity management processed into event organizing according to global practice. Responsible for managing virtual tours for customers – both in different formats on various platforms (e.g. virtual plant tour, live broadcast, and online events)
• When assigned, provide support to Market Engagement tasks and activities both online and F2F.
• Responsible for hosting VIP customers, and external groups from Grundfos Singapore visiting Europe. (Budgeting, planning, customer nomination, and execution of the visit)
• Work with Group Guest Service and raise local needs for future improvement and implement in GSI upon approval.
• Responsible for basic equipment setup and maintenance of the GSI Sustainability lab facilitates, e.g. lights, furniture, visual and audio equipment, etc. Track the utilization of the Sustainability Lab and key equipment, arrange repair/ maintenance service in time, and put up proposals to protect facilities or improve utilization.
• Support Company office Decoration according to group guidelines and line manager requirements in close collaboration with the GSI Admin and management team.
• Other tasks assigned by the line manager.
  
  

Your background:

• Tourism, related customer service experience, or administrative experience.
• Advanced interpersonal skills and ability to handle and balance requests throughout the all organization.
• Advanced communication and presentation skills.
• Bachelor’s degree or equivalent experience.
• Fluent in English.
  
  

Proficiency in additional languages, such as Chinese or European languages, is preferred due to our international visitors. However, this is only a desired criterion.

We imagine that you are an outgoing, self-starter, and well-organized person.

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

• Development opportunities in an international environment
• People- and value-focused organizational culture
• Social, team, and sport events
• Training opportunities
  
  

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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