Customer Experience / SALES Manager #Automobile #HighEndRetail #Hospitality #NJH

Customer Experience / SALES Manager #Automobile #HighEndRetail #Hospitality #NJH

Our client is the principal of the reputable Premium German Car brand; they are urgently seeking profiles from Luxury Retail, Luxury Hospitality, Premium automobile, Airlines industry etc.

Demonstrate exceptional enthusiasm by being the brand advocate that creates a positive environment for a customer-centric, fascinating, and personalized WOW moments for our prospects, customers, enthusiasts, and business partners.

Offer tailored needs assessments with personalized and emotional engagement through product/service presentation.

Deliver embracing customer consultation with the Audi tailored sales process, focusing on explaining and guiding on vehicle configuration, financial consultation, and the purchase journey.

Behave as a subject matter expert for the brand, history, products, services, and technologies while collaborating with other job roles to achieve company sales and satisfaction targets.

Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team.

Be in control of the well-being and hospitality of all the Experience Centre visitors, including emotional elements to create brand excitement and build trust within the Customer Centric team.

Perform assignment allocation with guidance and supervision of the experts in the customer-centric retail team.

Implement task monitoring mechanisms that allow immediate follow-up on all outstanding matters promptly with the team.

Deliver performance monitoring and reporting for the management.

Requirements:

At least 3-5 years of working experience, preferably in the Automotive, Luxury Retail, Tech Sales, Hospitality, or Aviation Service.

A team player with excellent interpersonal and communication skills, customer-oriented with passion and motivation for sales.

Prior leadership experience preferred.

Goal-oriented and flexible to change.

Proficient in MS Office and ability to learn other systems for daily operations.

Required to perform shift work including weekdays, evenings, and weekends (including PH).