Customer Experience Executive (Online Education)

Customer Experience Executive (Online Education)

Job Description:

Location: East

Job Responsibilities

• Follow-up with prospects to convert into enrolment.
• Coordinate student invitations to Google Classroom.
• Handle enquiries from parents in administrative matters.
• Oversee and run administrative duties of the entire enrolment process.
• Plan and oversee the logistics of IT devices for students.
• Run onboarding sessions with new/trial students, ensuring accessibility to Classkick/Google Classroom.
• Prepare payment vouchers by the end of each month.
• Plan and coordinate classroom roster (i.e., find replacement teachers, reschedule, combine classes).
• Ensure timely payment collections from students on a monthly basis.
• Any other ad-hoc tasks assigned by direct superior.

Job Requirements

• Good command of English and communication skills.
• Minimum 1 year of work experience in the education sector.
• Entry-level candidates are encouraged to apply (with intern experience).
• Able to work independently with minimal supervision.
• Prompt, steadfast, and strong ability to multitask in all situations.
• 5.5-day work week; able to work on weekends (Saturday & Sunday).

Please send your updated CV to jordan.heng@peopleprofilers.com.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Heng Hock Meng, Jordan
EA Registration No.: R22111423

People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: 6950 9752