Customer Experience Associate

Job Description

The successful candidate will be part of the Customer Experience Culture and Design section within the Customer Experience Department, where he/she will be required to assist with graphic and collaterals design work/projects at basic/mid-level. In addition, the role will involve some administration and secretarial duties for the section and department.

Key Responsibilities:

1. Work independently on simple design decks, digital/physical collaterals, internal website and social posts, confidently articulating/presenting design to stakeholders
2. Have an eye for details and be able to independently refine concepts and designs based on stakeholders’ feedback
3. Oversee quality control and perform checks on final artwork production
4. Assist in design-related work/projects such as roadshows, product showcases, conferences
5. Support section/department in planning, preparing, synthesizing content for experience design workshops, including desktop research, insights collation, ground observations, workshop activities, physical and digital workshop materials, etc.
6. Manage the department’s ideation workspace which is open to the rest of SIA to use
7. Assist with monthly feedback statistics compilation, analysis and presentation
8. Manage Department/Section Head(s)’ calendar and schedule meetings as required
9. Other administrative duties, e.g. recording meeting notes, proactive follow-up and accurate processing of department staff’s airport pass matters, coordinating department IT matters

Requirements:

1. Diploma in Arts, Design or any other related discipline
2. Good verbal and written communication skills
3. Willing to learn and upskill
4. Adaptable, able to multi-task and manage tight timelines
5. Experiences required:
6. Office 365
7. Adobe Photoshop, Illustrator
8. Adobe Aftereffects, Premiere Pro, InDesign (Good to have)
9. Artwork resizing and scaling (Good to have)
10. Design conceptualization (Good to have)
11. Photography and simple video production (Good to have)
12. Storyboarding and Video editing skills (Good to have)
13. Editing visual assets on Figma (Good to have)
14. Basic understanding of web design principles