Customer Experience Ambassador 客户体验大使 (Part-Time/Full-Time)

Job Title: Customer Experience Ambassador 客户体验大使

Company: Capital C Corporation

Location: Singapore

Who We Are:

Capital C Corporation, a leading Singapore-based fintech company, is transforming financial services in Southeast Asia.

With a decade of experience and a startup mindset, we're enthusiastic about the opportunities in Southeast Asia to supercharge our users.

Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability.

Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: “Driving financial inclusion, enhancing lives.”

Job Overview:

As a Customer Experience Ambassador, you're the warm and welcoming representative of our company. Your role goes beyond just wearing a friendly smile; it's absolutely vital. Your mission is to ensure that every customer feels exceptionally well cared for, and you play a pivotal role in ensuring the front-end of our business operates flawlessly and at its peak performance.

Your primary objectives include maintaining our professional image, delivering outstanding customer service, and ensuring that each customer's journey with us begins seamlessly.

Responsibilities:

Your daily activities involve assisting new customers with the onboarding application process, promptly addressing their inquiries, managing and incorporating their feedback, and maintaining a professional and organised environment for both walk-in and appointment-based customers.

Requirements:

We're seeking someone with a customer-focused attitude, known for their cheerful and welcoming personality.

In addition to excellent computer literacy, this role requires excellent proficiency in both English and Mandarin to liaise with Mandarin-speaking clients. While we don't have a preference for visible tattoos, we are open to candidates with modest or discreet tattoos. Additionally, maintaining a presentable appearance is highly regarded for this role.

Skills that can bring added value to this role include having prior experience with CRM systems, being proficient in using the Google Workspace suite, and having worked in customer-facing environments like banking front offices, hotels, or esteemed service roles.

Working Hours:

• Both Full-time and Part-time roles available
• Full-time:
  • 2 rotating shifts: 10 am - 7.30 pm and 10.45 am - 8.15 pm
  • 5-day workweek: Monday to Saturday, Sunday off + one additional off-day during the week
• Part-time:
  • Kindly indicate your days/hours of availability per week, for our consideration

How to Apply:

If you are passionate about delivering exceptional customer service experiences and in creating meaningful customer interactions in a dynamic fintech industry, we’d love to hear from you!

Please submit your resume to hr@capc.com.sg.