Customer Engagement Executive

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The Customer Engagement Executive is a non-sales role responsible for post-sales client management.

Responsibilities

• Fulfil the appropriate advertising requirements for external and internal clients either via online media or magazines fulfilments.
• Report to Project Manager to fulfil the advertising requirements.
• Support operations by posting up job advertisements and other online media entitlements, such as banners and course postings.
• Meet deadlines and targets.
• Responsible for the monthly process deliverables and performance standards.
• Assist sales in operations and part of account/project management.

Role Accountabilities

• Ensure that all fulfillment work is uploaded accurately and on time.
• Meet deadlines and targets.
• Ensure reports are extracted and sent out on time, with accuracy.
• Liaise with clients (internal and external) with professionalism.

Qualification Requirements (Technical & Experience)

• Preferably prior working experience.
• Possess a strong interest in the internet/software industry.
• Responsible individual who is diplomatic and possesses strong communication skills.
• Self-starter, fast learner, and analytical with a “can-do” attitude.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Human Resources Services