Customer Care Specialist (West, 1 year contract, up to $3500)

Customer Care Specialist (West, 1 year contract, up to $3500)

Job Description:

• US MNC
• 5 days work week, 830am to 530pm
• Location: West, Lok Yang
• Basic Salary: up to $3500 + completion bonus

Responsibilities

• Process customer orders, provide and process information in response to inquiries, concerns and requests about orders and products.
• Order processing, including customer check, PO check, order entry & book in SAP, customer/item maintenance in system, RMA handling, etc.
• Coordinate with plant planners and logistic team to know the order status and keep the customer well-informed.
• Follow up on customer inquiries including but not limited to lead time, price, order status, delivery tracking, etc. Respond & resolve customer issues timely.
• Handle customer complaints, routing the issues to proper support individuals or teams.
• Be responsible for filing all documents related to order processing, including PO, contract and any other supporting documents.
• Assist finance with collections/invoicing issues.
• Prepare reports required by the management team and review backlog with customers.
• Other tasks assigned by the team leader.

Qualifications/Requirements:

• Diploma/Bachelor's Degree with minimum 2 years of Customer Service/Supply Chain/Trading experience.
• Excellent communication and interpersonal skills.
• Positive thinker, fast learner, accurate, conscientious, energetic, continuous improver.
• Proactive and clear thinker, open-minded, excellent time-management with the ability to prioritize and multi-task. Ability to work effectively both independently and as part of a dynamic team.
• Familiarity with ERP systems such as SAP or Oracle is an asset.
• Strong PC skills, proficient in MS-Office, especially in Excel.
• Applicant needs to have an outgoing personality and communicate well.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

EA Licence Number: 02C4944

Registration Number: R1111376