Customer Care Specialist

Job Description

1. Quotation management: handle enquiries, prepare quotation.
2. Order Management: order loading in SAP, coordinate with sales and planner logistics to ensure 100% OTD.
3. Order Fulfilment: on-time loading, accuracy, and on-time execution of delivery for local customers.
4. Project Management: contract management for specific projects.
5. Post-sales assistance to customers.
6. Reporting: provide sales-related reports to the commercial team on a daily/weekly/monthly basis.
7. Forecasting: assist supporting BU in sales forecasting.
8. Inventory Management: coordinate with logistics on stock level and consignment stock management.
9. Others: support customers and the commercial team in all sales-related matters.

Job Specification:

1. Minimum Diploma or equivalent.
2. At least 1 year of relevant experience.
3. Customer service skills and problem-solving abilities.
4. Documentation skills, information management, and multi-tasking.
5. Strong MS Office skills, especially in Excel, is a must; SAP is a plus.
6. Excellent teamwork, communication skills, and project management skills.
7. Good organization and planning skills.
8. Effective organizing skills and detail-oriented.

Other information:

• Working Location: nearest MRT - Boon Lay.
• 5-day work week.