Customer Care Manager (Healthcare / Kaki Bukit / Office Hours) JLN

Summary

• Working Hours: 9am to 6pm, Mondays to Fridays
• Working Location: Singapore 417941 (Kaki Bukit)
• Salary range: $4,500 - $5,000

Role & Responsibilities:

• Lead the customer care team and oversee the daily operations of the customer care team
• Develop intervention strategies to mitigate gaps in service delivery
• Drive customer attraction and retention strategy to improve loyalty
• Audit customer service procedures and trends to determine system improvements
• Monitor and ensure timely resolution of all customer issues
• Consistently review existing service procedures, policies, and standards
• Develop and implement changes to improve customer service experience and facilitate organic growth
• Recruit, mentor, and develop customer care executives
• Work closely with internal departments to improve service quality and service recovery process
• Perform other administrative duties as assigned

Requirements:

• Bachelor's Degree with 2-3 years of relevant experience
• Minimum 1 year of leadership experience
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organization
• Customer-centric mindset with a passion for delivering exceptional experiences
• Strong organizational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Able to work independently and collaboratively in a fast-paced environment
• Preferably someone who already has experience in management and has handled a team before with service recovery experience

Interested candidates kindly click the APPLY NOW button.