Customer Care Executive

Responsibilities

• Responsible for sales operational matters and collaborate closely with all the supply chain members.
• Review the sales order and customer enquiries, to ensure the Company is capable of meeting the requirements and to always provide professional and excellent customer services.
• Ensure order processing, fulfilling, and all delivery-related documents are generated appropriately, accurately, and timely by SCS team members.
• Ensure all Certificate of Analysis/Compliance from supplier/customer are valid for delivery attachment.
• Ensure all hard copies of Picking List and Signed Proof of Delivery (POD) are filed according to company’s regulation within SCS team.
• Assist in operational planning, resource arrangement, and carry out stock take events for the customer.
• Take ownership of customer’s complaints, queries and pro-actively follow through the resolution.
• Ensure customer’s complaints/feedback are well investigated, resolved, and escalate the complaints/feedback aptly to Superior while working with Regulatory & QSHE independently and swiftly.
• Guide and mentor the new staff patiently to satisfy customer service requirements.
• Maintain a good filing and retrieval system to ensure easy access to work documents when needed.
• Recommend and share management systems improvement measures to the immediate superior.
• Ensure Team adheres to management systems & comply with standard operating procedures without fail.
• Ensure compliance with the safety rules and measures stated in the WSH Risk Assessment in the team.
• Refrain from any unsafe or negligent act that may endanger yourself or others at the workplace.
• Encourage the team to always use personal protective equipment to ensure safety at the workplace.
• Participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements, and promoting sustainable practices.
• Other duties as assigned.

Knowledge and Skills Requirement

• Minimum GCE ‘O’ level or Diploma level.
• At least 2 years working experience in the related industry for senior position.
• Professional, effective communication skills, an attentive listener, and a great team player.
• Well-mannered, empathetic, approachable, and well-disciplined in nature.
• Calm and patient when dealing with customers in complex situations.
• Reacts well under pressure, especially in a constantly changing organizational environment.
• Proficiency in Microsoft Office.
• Abide by Company’s policies and procedures at all times.
• Always represent the Company in a professional manner.
• Keep Company’s information confidential.

Equal Employment Opportunity Statement

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men, and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team