Customer Care Associate

JOB RESPONSIBILITIES:

• Attend to all walk-in residents, including updating feedback provider on the action taken;
• Utilise system to check past feedback cases or create new cases;
• Issue events/facilities booking permits as and when required;
• Reply to feedback emails & calls;
• Attend to cases on site (including house visit), where required/instructed;
• First responder for any escalated cases;
• Communicate with external agencies for cases;
• Any other duties as instructed by the supervisor.

JOB REQUIREMENTS:

• Experienced in handling difficult people;
• Possess good interpersonal skills;
• Work well under pressure;
• Effective written & verbal communication;
• Must be able to attend cases on site independently;
• IT savvy;
• To be stationed at Bedok / Hougang Branch Office depending on the deployment.

Summary of role requirements:

• Looking for candidates available to work:
  • Monday: Afternoon, Morning
  • Tuesday: Afternoon, Morning
  • Wednesday: Afternoon, Morning
  • Thursday: Afternoon, Morning
  • Friday: Afternoon, Morning
  • Saturday: Morning
• No experience required for this role
• Working rights required for this role
• Expected start date for role: 13 November 2024
• Expected salary: $1,800 - $2,900 per month