Credit Controller

About the Role

We are seeking a dedicated Credit Controller to manage our company's credit policies and ensure timely collection of outstanding debts. This role requires a strong analytical mindset to evaluate creditworthiness, set credit limits, and monitor overdue accounts. The ideal candidate will excel in communication and negotiation, maintaining positive relationships with customers while addressing payment issues and resolving disputes. The successful candidate will be highly organized, capable of prioritizing tasks, and adept at streamlining processes for efficiency and accuracy. Collaboration with internal and external stakeholders is essential to support business initiatives and improve financial performance.

Key Responsibilities

Credit Assessment:

• Develop and monitor a credit control system.
• Evaluate the creditworthiness of potential and existing customers using financial statements, credit reports, and other relevant information.

Credit Limits:

• Review and recommend credit limits and credit term for customers based on their financial status and payment history.

Debt Collection:

• Monitor and manage overdue accounts, ensuring timely collection of outstanding debts through effective communication and negotiation.

Customer Relations:

• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Maintain positive relationships with customers while addressing payment issues and resolving disputes.

Reporting

• Prepare regular reports on credit status, outstanding debts, and collection activities for management review.

Compliance:

• Ensure compliance with company policies and relevant regulations regarding credit and collections.

Process Improvement:

• Identify and implement improvements to credit control processes to enhance efficiency and effectiveness.

Who We Are Looking For

You bring 3-5 years of experience in credit control, accounts receivable, or a related role, along with a bachelor's degree in finance, accounting, business administration, or a related field. Your advanced Excel skills for complex financial modelling, combined with your strong problem-solving and analytical abilities, allow you to contribute to this role. You possess a critical, detail-oriented mindset and excel in communication and negotiation, fostering positive relationships with customers and colleagues alike. Your proficiency in financial software, Microsoft Office Suite, and ERP systems (NetSuite experience is a plus) sets you up for success in a dynamic, team-oriented environment. You thrive under pressure, multitask efficiently, and maintain high integrity and professionalism. As a hands-on, independent, and collaborative team player with a “can-do” attitude, you are ready to make a significant impact and drive success in our organization.

Ideal Profile

• 3 - 5 years of experience in a credit control, accounts receivable, or a related role.
• You possess a bachelor's degree in finance, Accounting, Business Administration, or a related field.
• Advanced Excel skills with the ability to create complex financial models.
• Proficiency in financial software and Microsoft Office Suite.
• Proficient in MS Office and ERP systems (Experience with NetSuite is a nice to have).
• Strong problem-solving and analytical skills.
• A critical thinker with attention to detail, reliability, and focus.
• Excellent communication and negotiation abilities. You possess a customer-focused mindset.
• Attention to detail and ability to work under pressure.
• Excellent interpersonal and communication skills, enabling effective collaboration with diverse teams.
• Capable of multitasking and thriving in a dynamic environment.
• Hands-on, independent and collaborative team player with a “can-do” attitude.

Working Arrangements

This role is expected to work fully onsite at our office in Ubi.