Creator & Content Governance Strategy Manager - TikTok Local Services

Responsibilities

• Devise governance strategies to ensure trust and health of the Creator and Content ecosystem of TikTok Local Services
• Analyse issues based on data and user feedback; formulate specific governance strategies, collaborate with cross-functional teams like Algorithm, Product, Engineering, Legal teams, etc.; and implement measures to enhance ecosystem health
• Establish policies to govern regulatory, compliance, cultural, and promotional issues of Creators and the Content ecosystem of TikTok Local Services; regulate risks and quality of the ecosystem
• Establish a governance strategy system across the entire lifecycle of creators within TikTok Local Services
• Enhance governance efficiency through measures such as onboarding, offboarding, benefits control, funds control, account health, etc., aiming to build a fair and orderly ecosystem
• Manage risks by balancing alongside enabling growth for legitimate Creators and businesses. Work with relevant stakeholders to understand the pain points and growth challenges of Local Services' Creators and businesses
• Formulate and implement strategies to ensure a good Creator and business experience while governing risks
• Monitor the health of the ecosystem through data-driven and investigative methods; respond to emergencies and conduct ad-hoc investigations as needed

Qualifications

Minimum Qualifications

• 5+ years of demonstrated hands-on and in-depth experience in driving data-driven governance and experience programmes within O2O, Local Services, E-commerce, strategy consulting, operations management, content risks, seller risks, seller operations, or related governance & experience programmes, e.g., regulating Merchant risks, or other O2O or trust and safety programmes
• Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields

Preferred Qualifications

• Proficiency in utilising querying and analytical tools, and conducting data analysis (e.g., SQL, Python, Excel) is advantageous. Data interpretation or analysis will be advantageous for the role
• Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams
• Familiarity with O2O, E-commerce, or other online and offline local services, governance & customer experience, regulatory and compliance requirements
• Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment
• Excellent communication skills, including a demonstrated ability to develop and communicate complex strategies in writing

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