Corporate Trainer

Job Description

A Corporate Trainer is responsible for delivering WSQ and non-WSQ courses, ensuring service excellence across designated outlets, and facilitating the onboarding and development of new talents and part-time staff. Corporate Trainers apply effective learning and development methodologies to empower Service ACEs in reaching their full potential.

GENERAL TRAITS

• Passionate, self-motivated, and strong in communication and interpersonal skills.
• Adaptable and innovative in teaching, coaching, and problem-solving.
• Proactively ensures team alignment, engagement, and service excellence.
• Monitors service standards, tailors coaching, and manages projects effectively.

ROLES AND RESPONSIBILITIES

TRAINING DELIVERY

• Conduct classroom and practical training in food safety, workplace safety, and other relevant courses (both WSQ and non-WSQ).
• Grade assessments and exams.
• Ensure training delivery aligned to learning outcomes.

OUTLET OBSERVATION

ROLES DURING OPERATIONS

• Collaborate with brand heads to coach Service ACEs in achieving their full potential.
• Provide feedback and coaching to mid-management for improved performance appraisals.
• Conduct promotional assessments and performance reviews for mid-management Service ACEs.
• Monitor outlets to ensure service standards and soft skills are applied in customer interactions.

ROLES DURING NON-OPERATIONS

• Support skill and behavior development through training and on-the-job coaching.
• Conduct Quality Assurance, 5S, and Service Audits with department leads.
• Provide training team updates on assigned outlets and Service ACEs' progress.
• Oversee, implement and monitor learning plans to address skill gaps.
• Support company initiatives and projects as needed.

Job Requirements

• Minimum of 3 years management experience in Food and Beverage industry.
• Possess sound leadership qualities and ability to manage service staff.
• Basic competency in Microsoft Office applications (Excel, Word, and PowerPoint).
• Excellent communication and interpersonal skills; able to lead and inspire staff.
• Possess basic organizational and management skills; able to assist training team lead in cross-departmental projects or one training project.
• Certified ACTA/ACLP, DACE and/or WSET2 and above (optional).

WORKING HOURS

• 5-day work week (Off days are 1 on Monday to Thursday, 1 on Friday to Sunday).
• Fulfil 5 to 8 operational sessions a week depending on project workload (Operational Sessions: Lunch, High Tea, and Dinner).