Coordinator, MICE Service Centre.

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

Administrative Functions

• Ensure all team members adhere to the standard operating procedures and policies.
• Observe department's standard operating procedures.
• Update team members' attendance and temperature log sheet.
• Be equipped with relevant product operating knowledge of various IT systems and office equipment.
• Work towards the company mission and vision to meet customer satisfaction and exceed expectations.
• Provide excellent service to customers in a prompt, friendly, and courteous manner.
• Maintain the highest standard of service to provide customer satisfaction and the best possible customer experience.
• Handle customer requests tactfully, offering alternative solutions when services are not available.
• Strive to meet and exceed customer expectations with prompt and reliable services.
• Be receptive to customers' feedback with patience and diligence.
• Provide general secretarial support to clients.
• Deal with inquiries via walk-ins, calls, and emails.
• Ensure the smooth running of the Centre and its day-to-day operations.
• Assist in coordinating department events and organizing team-building events.
• Perform cashiering duties.
• Maintain cleanliness of working areas and be involved in energy conservation.
• Update Centre's daily and monthly revenue.
• Update daily checklist and ensure proper handover of tasks in communications log.
• Be equipped with basic knowledge of property information.
• Attend Corporate Social Responsibility (CSR) and Eco 360 activities as assigned by the manager.
• Contribute sustainability actions as required by the department.
• Attend quarterly department training.
• Maintain physical stamina and proper mental attitude to handle job functions and provide customer service to events.
• Be cross-trained and competent at the cross-trained location as per the manager's deployment arrangement.
• Contribute ideas for improvement of the department's work process.
• Perform any other duties as assigned by the supervisor/manager and head of department.

Departmental Functions

• Provide excellent service to customers in a prompt, friendly, and courteous manner.
• Manipulate various IT systems to facilitate the working of centre operations and commence data entry and processing of Event Service Orders.
• Liaise with the Finance department, exhibitors, vendors, and other stakeholders to ensure adherence to standard operating procedures for payment processes.
• Liaise with exhibitors and stakeholders on service requests, providing basic technical advice and redirecting complex inquiries to the relevant technical department.
• Process charges via the IG POS system and EDC credit card machines for payment collection.
• Submit collected payments to the Team Member bank at the end of each shift.
• Attend operation meetings to be aware of the operational requirements of events.
• Be present on-site during the setup of events, ensuring timely delivery of all requested services.
• Work with technical teams and relevant departments to ensure efficiency in service deliveries.
• Attend to the exhibition service counter and assist exhibitors and vendors with onsite service requests.
• Follow up with exhibitors, vendors, and stakeholders regarding their service experiences.
• Evaluate and report on challenges faced with assigned events, proposing solutions for future reference.
• Collaborate with the IT team and Retail Mall management to respond to ICT service inquiries from retailers.
• Track service requirements of retailers to support accurate monthly billing.
• Assist Guest Service Agents in performing duties over the MICE Service Centre counter, including attending to inquiries via various means.

Job Requirements

Education & Certification

• Secondary education preferred.

Experience

• No experience required as training will be provided.
• Good computer knowledge of MS Office applications (Word, Excel, PowerPoint).

Other Prerequisites

• Excellent verbal and written communication skills.
• Self-motivated, with the ability to work independently.
• Ability to multi-task and work well in a fast-paced, busy, and stressful environment.
• A team player, results-driven, able to respond calmly and make rational decisions when handling conflicts.
• Recognize and respond to individuals' questions, providing feasible and compliant solutions.
• Customer-focused, well-organized, energetic, able to work independently, and be a team player.
• Possess excellent interpersonal, customer service, communication, and problem-solving skills.
• Good personality and able to communicate with internal and external stakeholders.
• Proven accountability when working with confidential information.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
• Work with internal management and Team Members, as well as outside support, to develop and maintain a continuing atmosphere of peak comfort and safety.
• Willing to work shift.