Contract Executive, Customer Service (Motor) - 1 year contract

Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being.

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Motor Customer Service remains the preferred way for our customers to reach us.

You will be required to:

1. Attend to enquiries on various fronts, effectively maintaining our Motor Customer Service's high level of accessibility
2. Empathize with customers, and offer clear and relevant advice
3. Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
4. Perform post-case administration for future reference

To join us as a Customer Service Officer (Motor Customer Service), you should:

1. Have obtained diploma or degree in any field. Relevant insurance certification will be an advantage
2. Have at least 2 years of experience in customer service, preferably in a contact centre
3. Enjoy people engagement and providing good advice, have patience in dealing with complex problems
4. Have strong interpersonal skills and the ability to answer queries clearly over the phone
5. Be result-oriented and enjoy seeing tangible results of your hard work

Our Motor Customer Service is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week, from 9:00am to 6:00pm.