Consultant (ServiceNow)

Responsibilities:

• Highly autonomous contributor delivering technical deliverables to customers that are complete, accurate, consistent, high-quality, on-time, and deliver valued outcomes because you are a ServiceNow subject matter expert.
• You deliver ServiceNow hands-on solutions (development, testing, and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer.
• You deliver allocated technical development effort – stories, story points on time to a high degree of quality.
• Customers are delighted with the design specifications documentation delivered by you that considers out-of-the-box functionality, ServiceNow best practice standards, and customer requirements gathered based on your skilled technical and functional design workshops.
• You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery; they accept your recommended solutions around risk management, process improvement, and automation.
• You influence new engagements & opportunities within the client – and they are communicated to CSMs and account managers with Enable.
• You solve problems quickly & calmly and are the trusted escalation and support point for all teams engaged in the account including vendors, management, and other Enablers contributing to deliverables.
• You build technical and consulting capability in others around you by mentoring and coaching junior employees, as well as making hiring recommendations of new Enablers and participating in interviews.

Qualifications:

• IT Degree or relevant tertiary education in Computer Science.
• Over 5 years of successful ServiceNow project delivery.
• Demonstrated articulation of the value of personal ServiceNow project delivery.
• Proven experience ensuring high-quality ServiceNow development.
• Proven experience with creating build documentation, solution designs, and detailed design specification documentation.
• Background with other hands-on development skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc).
• Ability to lead workshops as part of a team.
• Delivery of ServiceNow projects on multiple ServiceNow product lines.
• Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, and future ServiceNow roadmaps.
• Exceptional written and verbal communication skills.