Consultant / Senior Consultant, CRM Business Analyst

Consultant / Senior Consultant, CRM Business Analyst

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you.

As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Key Responsibilities:

1. Client-facing role responsible for the discovery, scoping, and collection of requirements.
2. Build and deploy tailored solutions for customers.
3. Liaise between clients, project teams, and internal CRM community.

Minimum Requirements:

1. Experience with CRM solutions, particularly Dynamics 365.
2. Strong communication and problem-solving skills.
3. Ability to work collaboratively in a team environment.