Compliance Surveillance Officer (Distribution Risk & Compliance)

Senior/Distribution Compliance Surveillance Officer (6 months extendable/convertible)

Mon-Fri: 9am-6pm

Job Purpose:
The person will conduct agency reviews and trend analysis to identify potential gaps and areas for improvement, and implement enhanced framework for the distribution reps so that they can conduct proper sales advisory processes for their policyholders and provide them with quality advice and suitable recommendations.

Job Responsibilities:

• Provide support for day-to-day operations by assisting in the team’s functions.
• Assist in monitoring competency standards required of supervisors and representatives to ensure alignment with regulatory and industry guidelines.
• Ensure timely reviews and follow up with representatives on cases triggered by Company approved monitoring system, and information via other sources reported to the department.
• Assist in developing and implementing communication plans on competency standards.
• Engage and coach representatives and supervisors in areas of sales activity, quality of sales/sales management, and training needs as and when required.
• Perform trend analysis to detect potential sales advisory and market conduct risks.
• Address all queries and concerns from various internal and external stakeholders.
• Assist in the execution of special projects / initiatives.
• Update SOPs and internal guidelines when required.
• Perform other work as required to meet business needs.

Requirements:

• Degree holder and above in related discipline (Banking/ Business/ Finances/ Accounting) preferred.
• 1-2 years of compliance/audit experience in Financial Services or insurance industry would be an added advantage.
• CMFAS qualification (M5, M9, M9A and HI) would be an advantage.
• Proficient in MS Office (Excel, Word, Outlook and PowerPoint).
• Strong interpersonal, customer service and communication skills.
• Singaporeans only.