Community Manager

The Community Manager focuses on supporting and enhancing the overall quality of life of residents in the Community Care Apartments (CCA) to achieve the typology goals of shortening disability years, active aging, and ageing-in-place.

This role will be working in Vanguard Healthcare Assisted Living (Bukit Batok).

Responsibilities include but are not limited to:

1. Managing Agent
   • Function as the key resource person to assist with residents’ needs.
   • Arrange care and support services as required and opted by respective residents.
   • Assist in coordinating and executing various operational support services such as general facility cleanliness and maintenance management, care services for residents, general logistics support, safety and security services.
   • Supervise and manage outsourced vendors in procured/purchased services, including contractors on the scheduled repair or maintenance of various functions and systems within the CCA premises.
   • Adhere to the procurement protocols for the procurement of services etc.
   • Liaise with organisational and individual entities for CSR activities.
   • Appoint maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in common areas.
   • Ensure proper upkeep and maintenance of administrative records of residents.
   • Undertake appointments relating to facility management of the premises e.g. Fire Safety Manager (FSM).
2. Residents’ Engagement
   • Work with CCA staff, community partners and volunteers to formulate and review engagement programmes and organised activities for residents.
   • Develop good relationships with residents and conduct regular check-ins to ensure well-being and needs are met.
   • Update and promote events to residents through various communication platforms.
   • Liaise and support the residents’ committees.
3. Community Engagement
   • Plan, develop and implement programmes to promote community awareness.
   • Manage and execute a volunteers’ framework and attend meetings relating to volunteer activities.
   • Build and maintain strong relationships with community partners and volunteers.
   • Maintain a sustainable pipeline of community and volunteer support.
   • Work with community partners/volunteers for periodic health check services (e.g. HPB eye screening).
4. Administration and Management
   • Supervise a team of CCA staff and roster planning to ensure adequate manpower at all times.
   • Data tracking and analysis of engagement programmes for review.
   • Manage regular reporting and tracking and report metrics.
   • Any other duty as assigned by supervisors.

Requirements

• Degree in any discipline.
• At least 3 to 4 years of experience in hospitality, e.g. Hotels, Serviced Apartments, Airlines, etc.
• Demonstrate good communications and people engagement skills, preferably the use of local languages and dialects.
• Good organisational ability.
• Able to form networks and strong linkages with stakeholders.
• Proficient in social media platforms.