Commercial Operations Manager (Luxury retail, Perm, Central)

Location:Central

Working Hours:Mon to Fri, Office hours

Job Description:

Sales Strategy and Performance:

• Analyze sales data and market trends to identify opportunities and optimize product mix and pricing strategies.
• Collaborate with store managers to ensure alignment with brand goals.
• Monitor key performance indicators (KPIs) and prepare regular reports on sales performance and operational efficiency.

Operational Excellence:

• Oversee daily retail operations, ensuring processes are efficient, cost-effective, and aligned with luxury retail standards.
• Optimize inventory management, including stock allocation, replenishment, and minimizing shrinkage.
• Ensure compliance with company policies, industry regulations, and brand guidelines in all retail operations.
• Identify and implement process improvements to enhance customer experience and operational productivity.

Team Leadership and Development:

• Lead, mentor, and develop a team of retail operations and store support staff.
• Provide training and coaching on operational excellence.
• Conduct performance reviews, set clear objectives, and foster a collaborative and motivated team culture.
• Act as a liaison between the retail operations team and senior management, ensuring effective communication and alignment.

Client Relationship Management:

• Collaborate with the client experience team to enhance customer satisfaction and loyalty.
• Support clienteling initiatives by equipping retail teams with tools and insights to build lasting relationships with high-net-worth clients.
• Oversee the implementation of VIP and loyalty programs to maximize client engagement and retention.

Visual Merchandising and Brand Representation:

• Work closely with the visual merchandising team to ensure stores reflect the brand’s luxury image and seasonal themes.
• Ensure consistent execution of marketing campaigns, promotions, and in-store events to drive traffic and sales.
• Regularly visit retail locations to ensure brand standards are upheld and provide on-site support as needed.

Budgeting and Financial Management:

• Prepare and manage budgets for retail operations, ensuring alignment with overall business goals.
• Monitor expenses, identify cost-saving opportunities, and ensure profitability across retail locations.
• Collaborate with finance teams to forecast sales and operational expenses accurately.

Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 5+ years of experience in retail operations or commercial management, preferably in the luxury retail sector.
• Strong knowledge of luxury market dynamics and customer behavior.
• Proven leadership and team management skills.
• Analytical mindset with expertise in sales analysis and financial management.
• Excellent communication and interpersonal skills.
• Proficiency in retail management systems and Microsoft Office; familiarity with CRM tools is a plus.
• Singaporeans only.