Commercial Facility Supervisor

Key Responsibilities

1. Co-Working Space Operations

• Oversee the daily operations of the site, ensuring all systems (e.g., ACMV, lighting, plumbing, kitchen equipment etc) are functioning optimally.
• Manage the layout and setup of workspaces, meeting rooms, and common areas to deliver a seamless experience for members.
• Coordinate cleaning and maintenance schedules to minimize disruption and maintain a professional and clean environment.

2. Office Move Coordination

• Facilitate smooth move-ins for new members, including workspace preparation, key/card access setup, and orientation on facility amenities.
• Manage move-out processes, ensuring workspaces are vacated on time and restored to their original condition.
• Collaborate with the community management team to handle any special requirements or last-minute changes during move-ins or move-outs.
• Inspect vacated spaces post-move-out to ensure readiness for new occupants and report any damages.

3. Member Experience

• Act as the primary point of contact for members regarding facility-related inquiries, providing prompt and professional responses.
• Ensure all common areas, such as kitchens, lounges, and restrooms, are well-maintained and stocked with necessary supplies.
• Address and resolve any member concerns related to the facility to maintain high member satisfaction.

4. Team Supervision

• Lead and manage a team of facility technician, including janitorial and maintenance personnel, to ensure tasks are completed efficiently and to high standards.
• Train and mentor staff on client's service standards, safety protocols, and member interaction.
• Monitor team performance, provide regular feedback, and support their ongoing development.

5. Vendor and Contractor Coordination

• Manage relationships with external vendors and contractors for services such as cleaning, IT support, and repairs.
• Ensure vendors comply with client's standards and complete tasks within agreed timelines.
• Review and manage vendor contracts and invoices to ensure cost-effective service without compromising quality.

6. Safety and Compliance

• Ensure the facility adheres to all safety regulations and building codes, including fire safety, emergency procedures, and health regulations.
• Conduct regular safety inspections and drills to ensure staff and members are familiar with emergency protocols.
• Maintain accurate records of safety inspections, incident reports, and compliance documents.

7. Event Support

• Collaborate with the community management team to support member events, ensuring spaces are prepared and any necessary setups are completed.
• Manage logistics for larger events, coordinating with vendors and ensuring compliance with safety regulations.

Qualifications

• Proven experience in facility management, co-working space operations, or a related field.
• Strong leadership and team management skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• Strong communication and interpersonal skills, with a focus on member satisfaction.
• Familiarity with building systems (HVAC, electrical, plumbing) and safety regulations.
• Ability to work in a dynamic environment and adapt to changing priorities.

Preferred Skills

• Experience working in a co-working or shared office space.
• Knowledge of vendor management and contract negotiation.
• First aid, fire safety, or emergency response training is a plus.

Working Conditions

• This role may require occasional evening or weekend work to support special events or handle urgent facility matters.
• The role involves a combination of office work and hands-on supervision in the facility.