Commercial Assistant

Are you passionate about the flavor industry and its important role in the Health & Nutrition sector and interested in a role that allows you to support both account managers and clients? As a Sales Account Coordinator, you will play a crucial role in ensuring a constant flow of communication with customers internationally. You'll have the opportunity to work with internal and external partners, gaining valuable experience in the industry. Join our team and help us make a difference in the world of flavors!

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Support Account Managers within APAC with customer facing requests such as samples, pricing, documentation requests, and coordination of meetings (virtual and on-site), and other logistical on-site coordination.
• Manage coordination of documents: Enters quality, regulatory, and sustainability related customer requests into internal system in a timely fashion. Returns completed documentation to customer once available. Follow up with internal teams to ensure deadlines are being met. Follow up with internal teams around incomplete documentation.
• Requests price quotations from pricing office via internal system; prepares price letters and effectively maintains all price related files for customers from a pre-sales perspective. Work with pricing office on annual pricing review including creation and communication of price increase letters.
• Supports the department to process and maintain legal documents via Firmenich’s end-to-end Contract Lifecycle Management solution (Contract Us).
• Update customer portals for specific customers & distributors.
• Handle customer projects: enter and follow up on projects in project management tool according to established rules, coordinate activities with other functions involved, including sampling for clients and for consumer tests.

You bring

• 2-3 years of expertise in customer service or sales, ideally in food / taste / health / pharma or chemical sectors.
• Proficient use of MS Office and SAP.
• Strong communication skills in English.
• Responsible, independent, structured, and team-oriented work as well as a high willingness to provide service and support.
• Education in commerce, sales, marketing, or other relevant fields.

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate; there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

www.dsm-firmenich.com