Cold Storage - Chief Cashier (Kim Yam)

About Us
DFI Retail Group is a leading pan-Asian retailer that touches almost every aspect of people’s lives. The group operates in 13 countries and territories, with over 10,700 outlets and employs some 218,000 team members. The Group had total annual revenue in 2022 exceeding US$27 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience, and great service; all delivered through a strong store network supported by efficient supply chains. DFI Retail Group is a member of the Jardine Matheson Group.

The Role

1. Support onboarding and offboarding process and HR/payroll issues for team members.
2. Assist in preparing and submitting reports and documents approved by Store Manager.
3. Maintain organized and updated personnel records and documents.
4. Ensure timely and accurate attendance-related reports are submitted.
5. Provide prompt and accurate assistance to team members with their queries.
6. Process and distribute information and documents to team members.
7. Manage stationery orders and office equipment upkeep.
8. Manage cash balances in the safe for cash floats and change-making purposes.
9. Daily bank-in of cash, coins, cheques, and foreign currencies collected from store sales and payments.
10. Verify cash pick-up amounts and reconcile cash register takings with Daily Cash Till Summary.
11. Investigate any excess or shortage found.
12. Handle, record, and report cash float and collections accurately for banking and Accounts Department.
13. Disburse petty cash payments based on approved requisitions from the Store Manager.
14. Handle customer inquiries, feedback, complaints, exchanges, and refunds.
15. Plan weekly roster and staffing based on guidelines, promotional/seasonal calendar to optimize team deployment and control costs.
16. Efficiently operate Checkout and Self-Checkout counters.
17. Maintain cleanliness and hygiene standards on the shop floor, administration office, and staff room.
18. Assist the Store Manager in implementing new company strategies, policies, and procedures in the administrative aspect.
19. Ensure strict adherence to the company's policies and Store Cash Policies and Procedures Manual.
20. Support stock replenishment, expiry and quality checks, stocktaking, and online order picking when needed.
21. Perform receiving and purchase order counts, as required.
22. Provide store supervisory support, including store opening & closing, ordering, promotion setup, temperature checks, reporting, and document signing, if necessary.
23. Any other ad hoc duties as assigned.

About You

1. Good team player.
2. Possess leadership and problem-solving skills.
3. Customer service and process oriented.
4. Committed and willing to learn.
5. Attentive to details.
6. Possess basic mathematical skills.
7. Able to carry/lift heavy goods.

Working hours: 44hrs per week (830am-6pm), 5.5 workweek - office hours (subject to store operating hours).

Benefits

1. Yearly Bonus.
2. Team Member Discount.
3. Subsidized Medical and Dental Benefits.
4. Training Opportunities.
5. Career Advancement.