Cluster Senior Sales Manager/Sales Manager - MICE (Conrad Centennial Singapore & Conrad Singapo[...]

Job Description - Cluster Senior Sales Manager/Sales Manager - MICE (Conrad Centennial Singapore & Conrad Singapore Orchard)

Job Number:

HOT0AF7W

Work Locations:

Conrad Centennial Singapore
Two Temasek Boulevard
Singapore 38982

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Cluster Senior/Sales Manager (MICE) with Conrad Hotels and Resorts will focus on maximizing revenue by driving the sale of conference facility space and guest rooms of the designated industry.

What will I be doing?

As a Cluster Sales Manager (MICE), you will work to maximize revenue opportunities through the sale of conference facility space and guest rooms. You will be directly responsible for performing the following tasks to the highest standard:

1. Review sales and other revenue generating business plans, identify gaps, ensure proactive measures to fill hotel rooms, F&B venues and conference space capacity and meet set targets.
2. Contribute to the selling strategy of the hotel and manage the departments so that Team Members adhere to the strategy.
3. Understand the competitive marketplace and implement approaches to ensure the hotel stays competitive in the local market.
4. Ensure the Sales Team is developed effectively and embraces a culture of high quality standards and proactive selling.
5. Receive and convert incoming enquiries to achieve targets and maximize revenue.
6. Respond to group RFP through making proposals and sales presentations to prospective clients as well as explain, negotiate and close hotel sales.
7. Accurate data entry of group and meeting enquiries using Delphi FDC.
8. Build strong relationships with customers to fully understand their needs.
9. Conduct briefings and other meetings as needed to obtain optimal results.
10. Sales and telemarketing calls to customers and prospective customers to solicit business, engage in sales activities.
11. Conduct property tours, site inspections and host entertainment for potential clients where relevant and appropriate.
12. Work efficiently to build relationships with colleagues in the hotel operations department.
13. Draw up Sales Activity Plan and business leads, submit weekly sales call reports and future week activity plan as per the defined reporting standards as determined by Director of Sales.
14. Participate in industry events and represent the hotel at national and international specialist trade fairs and workshops, agreed by the Director of Sales and in coordination with the whole Business Development Department.
15. Support Cluster Director of Sales in supervising and coaching team members in tasks such as team member training and performance-related assessments.
16. Perform other duties delegated by Cluster Director of Sales and Cluster Commercial Director.

What are we looking for?

A Cluster Sales Manager (MICE) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

1. Positive attitude and good communication skills.
2. Strong sales background in MICE. Self-motivated salesperson.
3. Strong analytical skills to understand and respond to key business indicators and competitive trends.
4. Excellent selling capabilities.
5. Excellent organizational and planning skills and able to multi-task.
6. Accountable and resilient.
7. Ability to work under pressure.
8. Individual with at least 2 to 5 years in the same capacity.
9. Tertiary qualifications, or other collegiate-level degree, preferred.

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.