Cluster Sales Manager/Cluster Senior Sales Manager-Corporate (Conrad Centennial Singapore & Con[...]

Job Description - Cluster Sales Manager/Cluster Senior Sales Manager-Corporate (Conrad Centennial Singapore & Conrad Singapore Orchard (HOT0B605)

Work Locations

Conrad Centennial Singapore Two Temasek Boulevard Singapore 38982

Overview of Role

A Cluster Sales Manager/Cluster Senior Sales Manager (Corporate) with Conrad Hotels and Resorts manages designated corporate accounts, to develop and solicit new business - driving total hotel revenue – rooms, catering and F&B outlets.

What will I be doing?

1. Provide total account management to assigned corporate portfolio to maintain and develop existing and new business opportunities for the hotel, thereby increasing market share of existing accounts to achieve hotel budget and Sales Incentive Plan.
2. Maintain a high level of exposure for the hotel through direct sales calls, telesales calls and written communication to existing and prospective accounts to solicit business, engage sales activities, and provide sales proposals and other external sales presentations.
3. Conduct Conrad Journey (site inspections) and host as entertainment for potential clients where relevant and appropriate.
4. Answer client queries in a prompt and professional manner.
5. Establish and engage working relationships with Hilton Worldwide Sales offices.
6. Identify new corporate clients from Hotelligence to maximize sales potential.
7. Ensure proper rate loading entry standards in OnQPM.
8. Provide weekly submission of sales call plan and sales call activity report via Delphi.fdc.
9. Maintain a comprehensive and updated Account Development Plan based on portfolio assigned.
10. Timely submission of proposals, corporate rate agreement and RFPs.
11. Keep up to date with market trends, market conditions and competitor developments and customer performance.
12. Address and resolve any issues or complaints from clients.
13. Attend hotel/departmental meetings and other scheduled meetings or hotel events to support business operations, such as daily morning briefings, Business Development meetings, lateral service, etc.
14. Conduct “Bring Back Old Business” and repeat calls to increase demand and overall revenue.
15. Submit sales activities to CADOS/CDOS on a weekly basis, achieving the minimum number of activities per week.
16. Ensure that sales call plans are submitted on a weekly basis the week prior to CADOS/CDOS.
17. Work with Cluster Assistant Director of Sales / Cluster Director of Sales to design and implement strategic business plans; identify emerging markets and market shifts.
18. Support Cluster Assistant Director of Sales / Cluster Director of Sales in coaching and performance monitoring of Sales Manager / Sales Executive / Sales Coordinator.
19. Cooperate with other departments in the hotel to create an exceptional Guest experience.
20. Any additional tasks assigned by the Cluster Director of Sales or Cluster Commercial Director.

What are we looking for?

1. Positive attitude and good communication skills.
2. Commitment to delivering a high level of customer service.
3. Flexibility to respond to a range of different work situations.
4. Ability to work under pressure and under own initiative.
5. Experience in a sales role with a proven track record to close a sale.
6. Knowledge of local market & hospitality.
7. Passion for sales and for achieving targets and objectives.

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.