Cluster Leader / Team Leader

Job Summary:

We are seeking an experienced Clinic Cluster Leader to oversee the operational management of a cluster of clinics, ensuring high-quality patient care, efficient workflows, and excellent customer service. We are also seeking for an experienced and skilled Team Leader to lead and manage a team of General Practitioners support staff. The successful candidate will lead a team of clinic managers and staff, driving business growth, and implementing strategic initiatives to enhance clinic performance.

Job Location:

Cluster Leader - West & North Region

Team Leader - West & North Region (Bangkit/Bukit Panjang/Clementi/Hougang/Punggol Coast/Kent Ridge)

Key Responsibilities:

Operational Management:

- Oversee the daily operations of a cluster of clinics, ensuring compliance with regulations and company policies

- Manage clinic budgets, resources, and staffing to achieve business objectives

- Implement process improvements to enhance patient flow, reduce wait times, and increase productivity

Leadership and Development:

- Lead, mentor, and develop a team of clinic managers and staff to achieve departmental goals

- Foster a culture of excellence, innovation, and continuous learning

- Conduct performance evaluations, provide feedback, and identify training needs

Patient Experience:

- Ensure delivery of high-quality patient care, excellent customer service, and positive patient experiences

- Implement patient satisfaction initiatives and monitor feedback to drive improvements

Business Growth:

- Drive business growth through strategic planning, market analysis, and competitive intelligence

- Identify opportunities to increase revenue, expand services, and enhance market share

Requirements:

- Diploma in Healthcare Administration, Business, or a related field

- At least 3 years of experience in clinic operations management and leadership

- Strong leadership, communication, and interpersonal skills

- Ability to analyze data, think strategically, and make informed decisions

- Experience with clinic management software and systems

- Understanding of healthcare regulations, accreditation standards, and compliance requirements