Cluster Lead / Centre Director, Singapore

Overview

As a key role within the Operations department, the Cluster Lead (CL) manages the resources and financial performance of the assigned centres. Reporting to the Operations Head, the CL will play a pivotal role in providing advice on operations topics to support business growth in a dynamic and challenging environment. This role will also work closely with other departments to achieve and implement the strategy, policies and assigned projects in the company while managing the assigned centres in the cluster.

Roles and Responsibilities

1. Teams Management
   • Responsible for the recruitment of his/her leadership team and their onboarding.
   • Manages, organizes, coordinates, and follows up the activity of his/her team. Defines and runs management processes with teams. Assesses individual and collective performance. Manages talent review and grows the team.
   • Defines clear KPIs and objectives, consistent with the strategy defined by the company.
   • Ensures adherence to tools, guidelines & processes of the company.
   • Ensures smooth communication both ways from Management to the Centres as well as from Centres to the Management team.
   • Ensures the engagement of the team and reduces the gap between the Centres and the HQ.
   • Works closely with each department and ensures their involvement in the operational process.
   • Ensures good spirit, dynamism, and good values in the management practices of the Operations teams.
   • Ensures good retention and a positive social climate in the Centres.
2. Management of the Centres
   • Responsible for the implementation of the strategy of the company & the initiatives from each HOD across the clusters.
   • Satisfaction and engagement with the families:
     • Responsible for the satisfaction of the families: KPIs on satisfaction survey, ensuring right communication with parents.
     • Guides the principals to ensure right communication to the parents.
     • Attends families’ meetings in the centre if needed.
   • Relation with institutional partners:
     • Positions the company as a real partner for Education (Early Years, Curriculum & Ops Expertise) in Singapore.
   • Supporting our educators:
     • Develops and builds various community groups within Operations to better support educators in their roles and for best practices/knowledge sharing.
3. Performance of the Centres
   • Occupancy
     • Monitors monthly occupancy of the centres: Budget, forecast enrolment planning (increased enrolment with reduced withdrawal) and actions plans (school presentation, team professionalism, marketing actions, and overall quality of the service provided) to achieve the occupancy targets.
     • Analyses the sales funnel conversion closely with Marketing/Sales teams.
   • Management of the P&L
     • Responsible for the performance and quality of the centres.
     • Follows up the performance of each cluster in arranging P&L CL meetings between HR, Finance, and each CL.
     • Defines & adheres to the P&L budget, analyses the gaps, optimizes results with proactive and corrective action plans. Works closely with Finance, Marketing, and HR departments.
     • Manages closely with Cluster Leads and Principals if needed on the staff cost.
     • Follows up the staff cost per month closely with Operations Head/HR and finance (staff deployment / Relief staff usage).
     • Plans and reviews the staff deployment on a weekly basis, consistent with the occupancy of the centres.
     • Designs a tool & process to optimize the deployment of the staff based on the governance policy & brand compliance (teacher/child ratio).
     • Monitors CAPEX budget & collection fee.
     • Adheres to Standard Operation Procedures on Financial Matters.
   • Estate Management
     • Works closely with the estate manager who oversees Centres Maintenance and renovation Projects (on current & new centres, where applicable).

Job Requirements

• Equipped with more than 8 years of experience as a manager.
• Background in Education (Preschool in Singapore will be an advantage).
• Strong leadership and management skills.
• Strong Business Acumen.
• Possess strong written and verbal communication skills
  • Ability to empathize and communicate with employees and Parents of all levels.
  • Ability to influence Leaders on Change initiatives.
  • Ability to be flexible operationally to meet the needs of a multi-cultural, diversified, and fast-growing organisation.
• Strong in Problem Solving.
• Strong Execution follow-up.
• Efficient and ability to prioritize and anticipate.
• An excellent independent worker and a collaborative team player.
• Results-oriented, Self-motivated to define and reach KPI’s.
• Able to manage economical figures and P&L.
• Able to provide good mentorship and guidance.