Cluster Director of Operations

Duties and Responsibilities

· Lead and supervise department heads across all areas of the hotel, including housekeeping, front office, food and beverage, maintenance, and engineering.

· Develop, implement, and monitor operational systems and processes to ensure efficient and timely completion of tasks.

· Work closely with department heads to set departmental goals, budgets, and performance metrics.

· Analyze data and reports to identify areas for improvement and implement cost-saving initiatives.

· Ensure adherence to brand standards, safety protocols, and guest service excellence.

· Oversee staff recruitment, training, and development to create a highly motivated and engaged team.

· Maintain positive relationships with vendors and suppliers to secure the best possible rates and services.

· Conduct regular inspections to ensure the hotel's facilities and equipment are well-maintained and meet safety standards.

· Respond to guest inquiries and complaints promptly and professionally, working to resolve issues and ensure guest satisfaction.

· Stay abreast of industry trends and best practices, implementing innovative strategies to improve hotel operations.

· Prepare reports for senior management on the hotel's performance and identify areas for improvement.

Job Specification

· Bachelor's degree in Hospitality Management, Business Administration.

· Minimum 10 years of experience in hotel operations management, with a proven track record of success.

· Strong understanding of all departments within a hotel operation.

· Excellent leadership, communication, and interpersonal skills.

· Proven ability to develop and motivate a team environment.

· Data-driven approach to problem-solving and decision-making.

· Excellent analytical and financial skills.

· Strong commitment to guest satisfaction and service excellence.

· Proficiency in hospitality software and technology systems.