Club Lounge Ambassador

As a Club Lounge Ambassador, you will be responsible for delivering exceptional guest service to members and visitors of the exclusive lounge. You will replenish the lounge's amenities, manage guest requests, and uphold the standards of service excellence, catering to the needs of business travelers, VIP guests, and loyal members.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

1. Preparing buffet set-up for breakfast and evening cocktail and providing host/hostess service to our club paying guests at the Club Lounge
2. Greeting all guests in a friendly manner and attempting to learn and use guests’ names at every opportunity
3. Handling guest inquiries, complaints, or special requests promptly and professionally, ensuring guest satisfaction
4. Maintaining effective communication with other hotel departments to ensure the smooth operation of guest services (e.g., concierge, housekeeping, food & beverage)
5. Managing room check-ins and check-outs, ensuring proper verification and accuracy in guest reservation details
6. Providing personalized service by anticipating and fulfilling guest needs, including special requests or preferences
7. Overseeing the daily operations of the executive club lounge, ensuring it is clean, well-stocked, and in excellent condition
8. Assisting in setting up, replenishing, and organizing the food and beverage displays, including premium drinks and snacks
9. Maintaining cashier float, ensuring accurate daily report of money received and performing audit balances in accordance with accounting policies
10. Conducting daily beverage inventory and other inventories as required by management
11. Following all hotel security protocols, including monitoring the guest access system
12. Maintaining standard of behaviour, appearance and attitude in accordance with the hotel's brand

What we need from you

1. Proficiency in spoken English. Knowledge in additional languages is a plus, but not essential
2. Strong interpersonal skills, with a welcoming and approachable demeanor
3. Flexibility to adapt to changing guest needs and operational demands
4. Detail-oriented, with a passion for providing a superior guest experience
5. Able to multitask effectively, manage priorities, and ensure smooth lounge operations
6. Able to commit to rotating Morning and Afternoon shifts over weekends and public holidays
7. A minimum qualification in GCE O levels
8. At least 1 year of relevant work experience
9. Strong knowledge of Singapore and places for recommendation to business travelers/tourists

What you can expect from us

We give our people everything they need to succeed, including a competitive salary and a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and excellent training.

Our mission is to create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG provides equal employment opportunities without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family. If you don't quite meet every single requirement, but still believe you'd be a great fit for the job, hit the 'Apply' button and start your journey with us today.