Cloud Specialist (Salesforce/Copado) | Contract

Job Description

1. Design, code, test, implement and deliver change requests based on request manager prioritization
2. Provide Level 3 support on incidents, problems and service requests
3. Maintain deployed applications and conduct proactive preventive issue resolution
4. Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance with the Service Level Agreements
5. Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
6. Provide permanent fixes to defects that are identified in the application
7. Provide and maintain Application Availability, includes ensuring that the application is active and operating as defined in the Service Level Agreements
8. Recommend maintenance and BAU improvements
9. Keep up to date on the latest industry trends in technologies
10. Develop the concept and design of technical solutions based on business needs
11. Gather and analyze application technical requirements
12. Build and deploy working reusable software following the agile principle
13. Define and conduct integration and unit testing
14. Prevent, identify and resolve any anomalies
15. Contribute to the continual improvement of our design and development process
16. Documentation and Communication
17. Draw up documentation for higher developments
18. Explain solutions developed to technical and non-technical stakeholders
19. Work closely with product owner, scrum master, and senior developer to collaborate
20. Work closely with business users and clients

Job Qualifications:

1. Bachelor's Degree in IT or a related field
2. Must hold certifications in Salesforce Administrator
3. Proficiency in Copado or certification as a Copado Certified Consultant
4. Proficiency in Apex, Java, HTML, CSS, Visualforce, Aura components, and Salesforce CRM
5. Experience with Oracle, SQL Server 2012, and development methodologies including Agile and Scrum
6. Top 3 must-have skills:
   • Technical Proficiency in Design, Coding, and Testing
   • Advanced Problem-Solving and Support Skills
   • Effective Documentation and Communication

1. Good to have the following skills too:
   • Experience with DevOps Practices
   • Knowledge of Cloud Platforms
   • Industry Trend Awareness
   • Collaboration and Stakeholder Engagement