Clinical Specialist

Johnson & Johnson Biosense Webster (BWI), a member of Johnson & Johnson's Family of Companies, is recruiting a Clinical Specialist based in Singapore.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com.

Biosense Webster is the world leader in the electrophysiology market: the diagnostic and treatment by catheter ablation of cardiac arrhythmias. Our growth has enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers. Our commitment to developing our leaders is unwavering, and our investment in people, technology, and innovation make us one of the best places to work within one of the most admirable corporations in the world.

High-Tech meets Medical Devices at Biosense Webster! If you want to work with great people in a fast-paced environment, help make a huge difference in the lives of patients, and be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Biosense Webster is the place for you! Our products are used by prominent physicians around the world and help improve the lives of thousands of patients. Simply put, we are a highly innovative entrepreneurial company with a truly global and diverse culture, backed by the support structure of the Johnson & Johnson Corporation – a winning combination! Our commitment to quality and our Credo have helped us achieve significant milestones as a company.

The ideal candidate will build relationships with key accounts, manage a group of key accounts, and provide clinical support primarily in Singapore. He/She will develop business opportunities in the Biosense Webster portfolio with the objective of leading the clinical support and migrating Biosense Webster new products for account-based business plans. He/She is also responsible for developing long-term positive customer relationships to build customer loyalty and confidence in Johnson & Johnson as a preferred supplier. This position reports to the Business Unit Manager (Biosense Webster) in Singapore.

Key Responsibilities:

• Achieve high levels of customer satisfaction through customer relationships, product support, and services.
• Provide clinical support in Singapore for 3D mapping procedures.
• Drive a 3D mapping procedure through a clinical evidence base to stimulate demand.
• Identify development opportunities and increase unit growth, profitability, and market share for target customers.
• Improve the efficiency and effectiveness of customer-delivered healthcare services to patients in service education and training where appropriate.
• Manage account information through effective, timely reports and accurate customer records.
• Continuously improve product knowledge and provide improved service to customers, which differentiates J&J from competitors.
• Work closely with marketing teams in new product launches, meetings, and training.
• Conduct training for EP Technicians.
• Keep up to date on Biosense Webster products, competitor, and market knowledge.
• Develop proctors & advocates for the Biosense Webster portfolio & focus segments.
• Work closely with the Regional Clinical Education Manager to ensure regional ProfEd and CommEd activities are well executed.
• Work closely with the Regional Marketing Manager to ensure launch readiness and use post-launch measurements to effectively deliver launch plans within the allocated territory.
• Consistently promote and cultivate the highest standards of professionalism, integrity, and compliance at all times, including our Global Code of Business Conduct and Ethics and related policies and procedures.

Qualifications:

• Bachelor’s degree in medical technology or biomedical science.
• At least 3 years of proven experience in the clinical or healthcare setting in Electrophysiology or Cardiology (preferred).
• EP tech with relevant experience in Electrophysiology.
• CEPIA (Australia) / IBHRE certification is desirable.
• Must be willing to work long and irregular hours, including weekends.
• Must be able to work under pressure.
• Demonstrates resilience, willingness to learn, openness and adaptability, attention to detail, and possess the desire to excel and grow.
• A strong team player with excellent interpersonal, communication, and presentation skills.
• Ability to work in a collaborative environment and develop strong relationships with stakeholders.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities, and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.