Clinic Managers

Clinic Managers

Job Description

1. Able to perform all duties of a Clinic Assistant
2. Ensure the timely reporting of all clinic staff
3. Serve as a point of escalation and catch all for clinic staff on shift
4. Perform a supervisory role during the shift and always ensure service excellence
5. Ensure consistency and follow through of workflow/processes and protocol
6. Training of new staff
7. Liaise with vendors (e.g., laboratory and radiology) for collection of samples and receiving of reports
8. Assist with the rostering of clinic assistants
9. Tallying of vendor invoices (laboratory, radiology, medication, consumables)
10. Tallying of claims and answering to claims queries from government/corporate partners
11. Timely ordering of stock (medication and consumables) and minimize expiry and dead stock within the clinic
12. Address and resolve inquiries, complaints, disputes with patients with professionalism
13. Ensure the clinic facilities are well maintained and perform regular preventive maintenance with the facilities team
14. Ensure that clinic is always compliant with regulatory requirements
15. Lead a team of clinic assistants and perform regular check-in and performance reviews of clinic assistants
16. Participate in audit and licensing needs of the clinic
17. Participate in periodic stock take
18. Assist with internal stakeholder management, provide constructive feedback during the construct of workflow and processes
19. Participate in hiring of clinic assistants
20. Other duties assigned by operations team
21. Proactive process improvements
22. Manage staff timesheet and leave for payroll system

Requirements

1. Able to work shifts and on weekends and evenings
2. Cross deployment to neighboring clinics on an as-needed basis
3. Attention to detail, ability to work in a fast-paced environment
4. Relevant experience in hospitality or healthcare industry is preferred
5. Minimum of 4-5 years of experience working in operations preferably in the healthcare industry