Clinic Manager / Assistant

Role & Responsibilities:

• Lead a team of Clinic Assistants to ensure efficient and proper operations at our GP clinic
• Ensure excellent service for our patients through leadership by example
• Regularly train and ensure service proficiency amongst the CA team
• Ensure consistency of protocols including registration of patients, queue management, dispensing of medications, invoicing and collection of payment, submission of claims, management of drug inventory and general housekeeping
• Perform duties of regular clinic assistants, including registration, dispensing, collection of payment, claim submission, chaperone, clinical procedures
• Manage medication, consumables and equipment including ordering, stock taking, and general housekeeping
• Manage rosters for Clinic Assistants
• Ensure compliance with MOH and PHMC guidelines
• Oversee performance of clinic in consultation with senior management
• Perform any other duties which may be assigned

Requirements:

• Minimum 2 years experience in operation of a GP clinic in permanent or leadership role
• Ability to lead a team of full time and part time clinic assistants
• Computer Savvy, Familiarity with claims and/or usage of Plato CMS an advantage
• Able to work shifts and on weekends
• Good interpersonal skill and customer service skill is a plus point