Clinic Assistant (Full Time)

Job Description

• Patient registration in the clinic, scheduling of patients’ appointments including sending reminders.
• Answering phone/SMS and email queries promptly.
• Handle payments and prepare submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims, and other documentation.
• Preparing patients’ medications for doctor to check, and dispensing medication.
• Assist in performing simple in-clinic procedures such as ECG and nebuliser treatments (training will be provided).
• Assist doctor during consultations / chaperone duties.
• Handle 1st level patients’ complaints.
• Maintain and update all patients’ records according to standard guidelines.
• Assist in the daily running of the clinic and the upkeep of the clinic.
• Manage medication, consumables, and equipment including replenishment and housekeeping.
• Any other administrative work involving patients’ care / records / the daily operation of the clinic.

Job Requirements

• 5.5 days week (Weekday + 1 Weekend). Ability to commit to work on rotating (AM, Noon & Evening) and weekend shifts. No overnight shifts.
• Ability to move between 2 different clinics (this clinic + 1 more clinic within the west area) to fulfill the requirement of 44 hours.
• Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC.
• At least 1 year experience in hospital/ medical clinic operation/front desk duties.
• Experience in submission of insurance and Medisave claims.
• Familiarity with clinic operations.
• Keen service attitude towards customer care and learning.
• Ability to work in a team dependably.

Advantage (Not a definite requirement)

• Prior experience as an enrolled nurse.
• Ability to move between different clinics if needed, offering support where there are staffing gaps or increased demand.
• Familiarity with the usage of Plato CMS will be an added advantage.
• Able to speak in Mandarin / Dialects (to converse with Mandarin/Elderly speaking patients who could only speak Mandarin / Dialects).