Clinic Assistant

We are seeking a dedicated Clinic Assistant who is passionate about delivering exceptional customer service and possesses a high standard in hospitality. The ideal candidate will play a crucial role in ensuring the smooth operation of our clinic while providing a warm, welcoming environment for our patients.

Job Descriptions:

• Warmly welcome patients, providing courteous assistance and ensuring a positive first impression of the clinic.
• Efficiently manage patient appointments, including scheduling, rescheduling, and cancellations, while maintaining accurate records.
• Answer phone calls and emails promptly, addressing inquiries and providing clear information about clinic services and procedures.
• Assist patients with completing necessary paperwork and forms, ensuring accuracy and compliance with clinic protocols.
• Collaborate closely with medical staff to facilitate patient flow and address any concerns or special requirements promptly.
• Process payments, verify insurance details, and reconcile financial transactions accurately.
• Coordinate with external service providers, such as laboratories and imaging centers, to arrange patient tests and procedures as required.
• Uphold strict confidentiality regarding patient information and medical records, in accordance with regulatory guidelines.

Job Requirements:

• Previous experience in a customer service role with nurse background, preferably within a healthcare or hospitality environment.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals, including patients, families, and colleagues.
• Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently in a fast-paced setting.
• A positive attitude and a genuine commitment to delivering exceptional service to patients
• Flexibility to adapt to changing priorities and a willingness to support team members as needed.
• Minimum qualification of GCE 'O' Levels or equivalent; additional certification in healthcare administration or related field preferred.