Clinic Assistant

About the role

Join our thriving team at ORTHOPAEDIC & HAND MRI (OHM) as a full-time Clinic Assistant. Situated in the Novena Central Region, this role will be an integral part of our dynamic team, supporting our healthcare professionals and ensuring a smooth patient experience.

What you'll be doing

• Greeting and welcoming patients, managing patient flow and scheduling appointments

• Preparing examination rooms and ensuring they are stocked with necessary supplies

• Attend to inbound calls and assist with enquiries

• Assisting healthcare professionals during patient examinations and procedures

• Submitting insurance claims and issuance of tax invoices.

• Maintaining accurate patient records and confidential medical documentation

• Providing exceptional customer service and addressing patient inquiries and concerns

• May be required to provide concierge service to customers from and to MRT or drop-off locations

• Performing general administrative duties to support the efficient running of the clinic

What we're looking for

• Minimum GCE O Level qualification

• Fluent in English; ability to speak Mandarin is an advantage (to liaise with Mandarin-speaking patients)

• Prior experience in a customer service role is an advantage

• Strong communication and interpersonal skills, with the ability to provide a warm and welcoming environment for patients

• Excellent organisational and time management skills, with the ability to multitask and prioritise effectively

• Customer service-oriented with a willingness to learn

• Has genuine interest in the healthcare industry and a commitment to providing high-quality patient care

• Candidates with no experience are welcome to apply

About us

ORTHOPAEDIC & HAND MRI (OHM) is a leading provider of advanced medical imaging services, specialising in orthopaedic and hand-related conditions. With a team of highly skilled healthcare professionals and state-of-the-art equipment, we are committed to delivering exceptional patient care and contributing to the overall wellbeing of our community.

Apply now to join our dynamic team and be a part of our continued growth and success.