Client Servicing Executive (Digital Marketing)

Job Description

• Identify opportunities to market the agency's services to existing and new clients, and monitor and develop new services for the agency.
• Deliver service-level agreement commitments on availability, reliability, and client response turnaround time.
• Maintain good relationships with clients to retain and protect our customer base against attrition.
• Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly.
• Assist the team in business support and coordinating day-to-day account activities.
• Support sales and marketing by providing relevant information, including customer feedback and sales leads.
• Develop presentations, proposals, and reports for clients.
• Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommend ways to improve campaign performance.
• Be knowledgeable of company capabilities and products/services and be up-to-date on digital marketing solutions to effectively communicate all offerings to clients.
• Proactively provide the Account Servicing Manager with regular updates on accounts activities, including status and call reports.
• Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.
• Ensure actions and key deliverables were being met and kept within the defined scope, along with all internal and external team members.
• Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements.

Requirements:

• Experience: Minimum 2 - 3 years of client servicing experience, ideally within a marketing or digital agency.
• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• Strong interpersonal and communication skills.
• Proficiency in account management and handling multiple clients or campaigns simultaneously.
• Good understanding of digital marketing and advertising concepts.
• Analytical mindset to assess campaign data and recommend improvements.
• Personal attributes: proactive, detail-oriented, client-focused, and a collaborative team player.

Benefits and Remunerations:

• Commissions and incentives are available for this role
• Annual Salary Review
• Performance Bonus
• Various types of leave
• Healthcare Benefits
• Transport Claim
• Meal Claim
• Birthday Voucher
• Alternative work-from-home schedule

This role presents an opportunity for anyone looking to extend an experience in the digital industry and simultaneously grow together with our company. Interested candidates, please send your resume to hr@mediaplus.com.sg.

We regret to inform you that only the successful candidate will be notified.