Client Services Executive

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

Responsibilities:

1. Champion all queries and requests from walk-ins/emails/phone calls in a professional, trustworthy and prompt manner
2. Resolve all queries and requests whilst meeting service level agreements and turnaround standards
3. Provide viable solutions to customers/advisers in an equitable way
4. Engage in processing and administration tasks whenever necessary

Requirements:

1. Diploma/degree holder qualifications preferred
2. No prior experience will be considered; ideally, candidates should possess 1-3 years of experience preferably in the insurance industry
3. Possess a strong customer centric personality and mindset
4. Possess a pleasant and cheerful disposition
5. Commendable interpersonal and communication skills

What can we offer you?

1. A competitive salary and benefits packages.
2. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
3. A focus on growing your career path with us.
4. Flexible work policies and strong work-life balance.
5. Professional development and leadership opportunities.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.