Client Service Specialist

Bank Mendes Gans (BMG) is known world-wide as a niche bank for liquidity and information management services, providing integrated customized solutions for corporate companies around the globe. BMG has developed and perfected a full and integrated range of liquidity and information management services required by its corporate clients whom it serves with a high level of professionalism and personal service. BMG is part of the ING Wholesale Banking Clients Coverage.

As a Mid Office Banking Specialist at BMG you are the first contact for our international clients on all operational matters. You are a team player, not afraid to pick up the phone and talk to our clients about high value transactions, foreign exchange (FX) transactions, interest calculations, day to day cash pool and netting activities and many other topics.

You provide excellent client support on sensitive international treasury- and cash management payments with complex routing, adhering to the international payment routing standards. In close cooperation with the BMG Treasury department you coordinate sensitive payments and ensure adequate funding is available with our correspondent banking partners. You understand and provide insight in detailed interest calculations and interest allocations within a group company.

You are involved in onboarding of new clients from A to Z; collect and verify client documentation and assist our clients with setting up their data in our state of the art self-service portals on our online banking platform ‘Megabank’. Contract verification, account activation and keeping customer files according to high quality standards requires accuracy and eye for details.

Summarizing the above: as a Mid Office Banking Specialist you will have a dynamic job in the front line of our organization. You will work in close relation with our high value clients, your team members and colleagues from various BMG departments. Through working in the cash pool, netting and administration teams in one of the Mid Offices you will become an expert in international (FX) payments and cash & liquidity management while you master top notch service skills in a highly professional organization.

• A challenging environment with a team of dedicated co-workers
• A customer centric and result driven attitude
• A growing organization that values initiative and entrepreneurship
• Hands-on mentality and no-nonsense attitude

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll provide you with the tools and an environment for you to develop.

• Completed university (Bachelor) education
• Experience and familiarity with international (FX) payments, cash pool and/or netting in a banking environment is a plus but not essential.
• You are not afraid to pick up the phone and call our clients about their high value treasury transactions, day-to-day cash pool and netting business and coordinate implementations.
• Able to work with, and have experience with, tight deadlines and a high pressure environment.
• Proficient written and spoken Chinese is a must as the role is required to liaise and interact with Chinese-speaking clients.
• Customer focus, attention to details, teamwork, planning and organizing, persuasiveness.
• Your mentality is to take it on and make it happen, to help others to be successful and to always be a step ahead.