Client Service Executive( Treasures Bank/ Resume Enhancer)/ Central

To ensure a seamless and differentiated customer journey for Wealth customers with the intent to deepen customer relationship and business sustainability.

Job Duties:

• First Touch to receive and welcome customers.
• Digital Advocate to educate customers to bank digitally.
• Drives Service Excellence focusing on customer satisfaction - customer wait time, problem resolution, customer feedback, and error rates.
• Provides one-stop banking experience in relation to non-cash related banking services - account opening/servicing request, application processing, digi-banking, and cards related request etc.
• Collaborates with team members and working partners for problem resolution.

Job Requirements:

• Digitally Savvy
• Customer service experience or are customer facing would be preferred
• Experienced in Mass Banking/Retail Banking would be preferred

Interested candidates may apply through the application system. Regret to inform that only shortlisted candidates will be notified.