Client Operations Associate

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

The Team

The APAC Client Operations team is a newly created team in region for PIMCO. The Client Operations team will work closely with the Client Management teams to provide exceptional operational servicing to our clients, which will enable the Client Management teams to focus on relationship management and business development with our clients. The Client Operations team will be comprised of individuals who are able bring a combination of deep operational experience and a passion for client servicing. The ideal candidates for this team will be those who can understand client requirements, apply expert knowledge to leverage PIMCO’s global operating model for solutions, and provide these back to our clients.

The Role

The Client Operations Associate will be responsible for the below core functional activities. Working closely with Client Management and Operational professionals across the business to deliver the below services for APAC based clients who have Separately Managed Accounts with PIMCO.

Portfolio Events

• Attend meetings with Clients, Account Managers, Account Associates and Transition team members to understand and document client requirements for new separately managed account setups, custodian transitions, in kind transfer events, investment benchmark changes, new market openings, trading counterparty changes and separately managed account terminations.
• Act as a central point of coordination across PIMCO teams involved with portfolio events and providing the client with a central point of contact to manage queries.
• Perform ongoing tracking of portfolio events and managing any delays or complexities with internal PIMCO teams to ensure client expectations are managed for any changes to terms or timelines for portfolio events.
• Perform the post portfolio implementation oversight to track and resolve any implementation issues.
• Manage and coordinate requests from internal PIMCO portfolio managers or trade floor teams for the addition of new markets, new trading counterparties/clearers, and new securities. This involves communication with clients for relevant authorities and oversight of internal teams to complete these requests.
• Coordinate post-event summary sessions with stakeholders across the business to document any learning or development opportunities to improve future portfolio events.
• Execute other operational tasks and processes on a day-to-day basis as required.

Requirements & Qualifications

• 2-3 years’ + experience in portfolio transitions (within an asset management firm or custodian). Prior experience in client reporting, portfolio valuations, cash flow management and market claims preferred.
• Bachelor’s degree in a Finance related field preferred and looking to work within the Asset Management industry.
• Excellent communication skills and ability to adapt communication style to different internal and external audiences is a key success criterion for this role.
• Previous experience in client relationship management and project management would be advantageous.
• Ability to learn and master new concepts and processes quickly.
• Inquisitive nature to learn and build on knowledge base.
• Strong analytic approach and problem-solving skills required.
• Strong organizational skills and the ability to work autonomously and proactively.
• Proficiency in IT skills, including intermediate Excel skills. Coding skills would be a plus.
• Familiarity with regulatory requirements and experience in facilitating regulatory requests.
• Continuously developing operational skills and striving to become a subject matter expert.
• Demonstrated ability to manage projects and client outreaches under tight deadlines, with exceptional attention to detail.