Client Manager (Corporate Banking) @ Changi / Up $8000 / Paternity Cover

MNC, Wealth and Corporate Banking Industry

Hybrid Working arrangements

Duration: 6 months subject to extendable/convertible

Working Location: Changi Business Park, East

Working hours: 09.00am – 6.00pm (Monday to Friday)

Job Summary

Hiring for a Client Manager for the Global Subsidiaries Group of Corporate, Commercial and Institutional Banking. The Global Subsidiaries Group looks at all inbound business in Singapore from a CCIB perspective.

The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship health.

Job Duties:

Processes

• Ensure adherence to all internal/regulatory policies & regulations
• Co-ordinate with internal stakeholders to rectify any ops related issues which can be resolved locally and issue instructions wherever required within authority

Risk Management

• Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Help drive [the business] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Adhere to local regulator, MAS’ prescribed responsibilities and Rationale for allocation.

Key stakeholders

Internal:

• Relationship Managers for designated portfolio
• Credit Analyst for designated portfolio
• Product partners for designated portfolio
• Key functional partners
• CM Team Lead
• Segment Leadership team

External:

• Clients
• Legal firms, Audit
• Market Data Services providers

Other Responsibilities

• Embed Here for good and Group’s brand and values in CIB Singapore
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Requirements

• Bachelor degree in Banking or Finance preferred.
• Minimum 1+ years experience in corporate banking or other relevant environment
• Exceptional collaboration skills and ability to work effectively in a team
• Excellent communication skills – verbal and written with ability to engage effectively with stakeholders at all levels both internal and external
• Demonstrated ability to work under pressure, operate with a sense of urgency and deliver to tight deadlines
• Well organised with strong ability to prioritise effectively
• Client focused mindset with demonstrated success in building strong client relationships and/or engaging and servicing clients effectively
• Understanding of client delivery processes and adherence to standards and controls
• Product knowledge including cross-product operational knowledge and/or experience
• Understanding of all systems required to effectively manage the client account
• Understanding of the client’s account management needs and expectations
• Ability to meet the client’s account maintenance needs and effectively support the GAM/FAM with all process, reporting and documentation management requirements including CDD and Credit support