Cleaning Operations Officer/Executive

The Cleaning Operations Officer/Executive assists with managing cleaning operation duties as directed by the manager. This includes managing resources, work procedures, service contracts, and work incidents. They are also required to implement and recommend operation plans to improve the organisation's work processes and service quality.

They work in an office and perform site visits when necessary. As part of their operational duties, they are expected to communicate with relevant stakeholders and clients.

They are organised, responsive, approachable, able to multi-task and capable of interacting with stakeholders.

Critical Work Function / Key Tasks

• Manage cleaning services
  • Assist in budget planning for cleaning operations.
  • Coordinate with supervisor and client to ensure quality service delivery.
  • Review daily cleaning job reports for submission to management.
  • Assist in developing and reviewing operation plans to improve work procedures and quality service delivery.
  • Compile and analyse relevant data to propose recommendations for cleaning process improvement.
  • Ensure cleaning teams adhere to safety measures during cleaning operations.
• Manage Incidents
  • Guide teams to respond to major incidents and emergencies.
  • Report and update on major incidents and emergencies to the management.
• Manage inventory, equipment and maintenance schedule
  • Maintain stock of supplies of materials and equipment.
  • Identify and recommend suitable equipment and/or technologies to improve cleaning operations.
  • Allocate equipment and/or technologies and supplies to project sites.
  • Implement maintenance schedules for tools and equipment.
• Managing Cleaning Teams
  • Facilitate effective work processes.
  • Facilitate the capability development of staff.
  • Facilitate planning of work schedules and deployment of manpower.
• Managing Contracts
  • Ensure contractual payments are followed up.
  • Liaise between internal and external parties to analyse and solidify an overall contract strategy.
  • Interpret tender specifications and prepare quotations for cleaning operations.
  • Report potential risks on contractual changes to the management.
  • Assist in resolving existing contract conflicts.
  • Raise requests for purchases as required within agreed limits.
  • Ensure that budget guidelines set are followed and deviation to these should be communicated with explanations.
  • Assist in negotiating terms, conditions and pricing and ensure they are accurately executed and satisfied.

Ad hoc duties may be required on an as-needed basis.