CLEANING OPERATIONS MANAGER

Roles & Responsibilities

Reporting to the Senior Operation Manager
Planning and scheduling manpower for day-to-day operations
Follow up and keep an update to customer request and feedbacks
Work closely with the sales manager and providing accurate schedule to them
Send out reminder text/call to customer daily

Resolving daily situation if any
Responsible for staff performance & discipline
Tabulate worker OT and submit to HR monthly
Prepare and compile monthly reports to relevant client
Prepare new staff on-boarding and off-boarding
Monitor training and development needs
Other related duties as assigned

Key Responsibilities:

Supervision: Direct, train, and supervise cleaning staff to ensure they meet performance standards and follow safety protocols.
Scheduling: Create and manage cleaning schedules, ensuring adequate coverage for all areas and shifts.
Quality Control: Inspect work areas regularly to ensure cleanliness and quality standards are met.

Inventory Management: Monitor and order cleaning supplies and equipment as needed to ensure uninterrupted services.
Customer Service: Address client inquiries and concerns promptly and professionally.
Training: Conduct on-the-job training for new employees and provide ongoing training for existing staff.
Safety: Enforce safety guidelines and regulations, ensuring the safety of all employees and clients.

Reporting: Maintain accurate records of cleaning activities, employee performance, and inventory.