Chief Operations Officer (COO), Consumer

Our client is a leading player in the hospitality industry, renowned for delivering world-class experiences, cutting-edge entertainment, and exceptional service. The Chief Operations Officer (COO) is responsible for managing the P&L and driving operational excellence across business units. The portfolio includes luxury accommodations, top-tier dining, and retail.

This role involves driving business expansion, strategic leadership, innovation, and cross-functional collaboration to enhance customer satisfaction, drive operational efficiency, and contribute to the overall success of the company.

Key Responsibilities:

1. Collaborate with CEO and the leadership team to define the company's strategic direction, ensuring alignment with overall business goals.
2. Elevate and position the brand as a market leader and premier lifestyle destination.
3. Ensure that the company remains at the forefront of hospitality innovation.
4. Develop high-value net worth clientele.
5. Champion the company's values, vision, and reputation in the marketplace.
6. Enhance customer acquisition and consumer experience.
7. Maximize financial efficiency, improve operational capabilities, and optimize manpower deployment.
8. Lead and mentor a high-performing team across multiple functions and disciplines.

Requirements:

1. Minimum 15 years of senior leadership experience, with a proven track record of managing P&L and driving operational excellence.
2. Entrepreneurial mindset.
3. Prior leadership experience within large-chain F&B, QSR, retail, and hospitality sectors is critical.
4. Strong financial acumen with experience managing large-scale budgets, P&Ls, and operational performance metrics.
5. Exceptional leadership skills with a track record of building and leading high-performance teams.
6. Excellent strategic thinking, problem-solving, and decision-making abilities.
7. Deep understanding of customer experience management and the ability to enhance operational quality.
8. Outstanding communication, negotiation, and interpersonal skills.
9. Ability to work effectively in a dynamic and fast-paced environment.

To Apply:

To apply, please submit your resume to Joy Seow at js@kerryconsulting.com, quoting the job title and reference number 33147. We regret that only successfully shortlisted applicants will be contacted.

Licence No: 16S8060
Registration No: R1107886